NLP in Automotive Reporting
Automotive
Reliable error prevention
through automated,
efficient forecasts
Enabling large-scale,
systematic analysis of
repair data
INITIAL SITUATION
At the customer, a German car manufacturer, mechanics were tasked with collecting repair information by manually writing reports.
Going over the reports and combining the information to create insight was tedious and inefficient.
SOLUTION
An ingestion mechanism including OCR digitization, artefact removal and text cleansing was created and has since been fed well over a million reports.
As a final step in the Natural Language Processing pipeline, topic modelling was used to tag the documents according to their content.
Furthermore, a web UI was built for efficient retrieval and exploration of the parsed documents.
BUSINESS VALUE
It was much easier to understand which problems were occuring, and group them together into actionable clusters.
This allowed much quicker reaction and more robust failure prevention.
FRAMEWORK & TOOLS
Apache Solr and Spark, and Banana Framework.
